Terms & Conditions
Last updated: 21 August 2026
These Terms & Conditions apply to services provided by J&R Jones Ltd trading as RJ Consultancy Services.
Company: J&R Jones Ltd
Company number: 17126106
Registered in: England and Wales
Registered office: 6 Lindlar Close, Shaftesbury, Dorset, SP7 8PS
Email: info@rjconsultservices.com
By purchasing, booking or instructing RJ Consultancy Services to provide services, you agree to these Terms & Conditions together with any quotation, proposal, engagement letter or other written agreement relating to the work.
1. Our Services
RJ Consultancy Services provides flexible business support including:
- Bookkeeping and financial administration
- Virtual and executive assistance
- Business administration
- Operational support
- Business consultancy and problem solving
- Project and coordination support
- Other agreed business support services
The exact scope of work will be agreed with the client before or during the engagement.
Additional services may be agreed separately.
2. Initial Consultations
Where an initial consultation is purchased, the consultation provides an opportunity to discuss your business, requirements, current challenges and the support RJ Consultancy Services may be able to provide.
Purchasing a consultation does not oblige either party to enter into an ongoing working relationship.
Where advertised at the time of booking, the initial consultation fee will be refunded or credited once the client has booked, paid for and completed at least 5 hours of qualifying RJ Consultancy Services work.
Unless otherwise agreed in writing, the five hours must relate to paid RJ Consultancy Services work following the consultation.
This promotional refund does not affect any statutory rights you may have.
3. Quotations and Scope of Work
Where appropriate, we will agree the work required, expected hours, fees or other relevant terms before beginning an assignment.
Estimates of time are provided in good faith but may change if:
- The scope of work changes
- Additional problems are discovered
- Information supplied by the client is incomplete or inaccurate
- Additional work is requested
- Third-party delays affect completion
Where additional work is materially outside the agreed scope, we will normally discuss this with you before proceeding.
4. Client Responsibilities
Clients are responsible for providing complete, accurate and timely information reasonably required for us to perform the agreed services.
You are responsible for:
- Ensuring information supplied to us is accurate
- Providing access to relevant systems or records where required
- Responding to reasonable requests for information
- Reviewing documents or information requiring your approval
- Making business decisions for your organisation
- Maintaining appropriate backups and access controls for your own systems
- Informing us promptly of relevant changes or errors
RJ Consultancy Services is not responsible for delays, additional work or losses caused by inaccurate, incomplete or late information supplied by the client or a third party.
5. Bookkeeping and Financial Administration
Our bookkeeping and financial administration services are based on information and records supplied or made available by the client.
The client remains responsible for the completeness and accuracy of their underlying business records and for reviewing information requiring their approval.
Where deadlines involving HMRC or another authority apply, clients must provide requested information sufficiently in advance for the work to be completed.
We cannot guarantee decisions, processing times or outcomes determined by HMRC, Companies House, banks, software providers or other third parties.
Unless specifically agreed otherwise in writing, our services do not constitute regulated financial, investment or legal advice.
6. Fees
Fees may be charged:
- Hourly
- At an agreed fixed price
- As a package
- On a recurring basis
- As otherwise agreed in writing
The applicable price will be communicated before the relevant service is purchased or work begins.
Initial website purchases may be processed through Wix or its payment providers.
Additional work may be invoiced directly by J&R Jones Ltd trading as RJ Consultancy Services.
7. Invoices and Payment
Invoices must be paid by the due date stated on the invoice.
Unless otherwise agreed, additional work may be paused where invoices become overdue.
Where applicable, we reserve our statutory rights in relation to late payment, including rights available under the Late Payment of Commercial Debts legislation for qualifying business-to-business transactions.
Any disputed invoice should be raised promptly by emailing:
info@rjconsultservices.com
8. Cancellations and Rescheduling
If you need to cancel or rearrange an appointment, please contact us as soon as reasonably possible.
Any specific cancellation or rescheduling conditions displayed when purchasing a service will form part of these Terms.
Where a client repeatedly cancels appointments or fails to attend without reasonable notice, we may require payment before accepting further bookings.
Nothing in these Terms removes any cancellation or refund rights that a consumer is entitled to under applicable law.
9. Consumer Rights
RJ Consultancy Services primarily provides services to businesses.
However, where you contract with us as a consumer rather than wholly or mainly for purposes relating to your trade, business, craft or profession, additional statutory rights may apply.
Nothing in these Terms is intended to exclude, restrict or override rights that cannot lawfully be excluded.
Where applicable law gives a consumer a cancellation period for a distance contract, those statutory rights will apply.
If you specifically request that services begin during an applicable statutory cancellation period, we may ask you to provide the consent or acknowledgement required by law before work begins.
10. Changes and Additional Work
If you request work beyond the original scope, additional time may be charged at the applicable rate.
We will endeavour to make you aware where a request is likely to result in material additional charges.
Minor tasks reasonably connected with the agreed work may be completed without requiring a new formal agreement each time.
11. Confidentiality
We treat client business information as confidential.
We will not knowingly disclose confidential information to third parties except where:
- It is necessary to provide the agreed services
- The client has authorised disclosure
- We are required to do so by law
- The information is already lawfully public
- Disclosure is reasonably necessary to professional advisers or service providers who are subject to appropriate confidentiality obligations
Clients must also respect confidential or proprietary information belonging to RJ Consultancy Services and its contractors.
Confidentiality obligations continue after an engagement ends.
12. Data Protection
Each party will comply with applicable UK data protection law.
Depending on the work being undertaken, J&R Jones Ltd may act as an independent data controller for some information and as a data processor acting on the client's instructions for other information.
Where we process personal data solely on behalf of a client as their processor, the client is the controller of that information.
For such processing, we will:
- Process personal data only on the client's documented instructions, unless otherwise required by law
- Ensure persons authorised to process the information are subject to appropriate confidentiality obligations
- Take appropriate technical and organisational measures to protect personal data
- Provide reasonable assistance to the client in responding to applicable data-subject rights requests
- Provide reasonable assistance with relevant data-security, breach and data-protection obligations
- Notify the client without undue delay if we become aware of a relevant personal-data breach involving information processed on their behalf
- On termination of the relevant services, delete or return personal data as appropriate, subject to applicable legal retention requirements
- Provide reasonable information necessary to demonstrate compliance with applicable processor obligations
The exact nature, purpose, duration and categories of personal data processed will depend upon the services instructed by the client and may be recorded in the quotation, engagement documentation, written instructions or other agreed documentation.
13. Freelancers and Subcontractors
RJ Consultancy Services may occasionally use trusted freelancers, contractors or specialist providers where appropriate to deliver an agreed service.
We remain responsible for managing work subcontracted by us within the scope of our agreement with you.
Where a third party would require access to confidential client information or personal data, appropriate confidentiality and data-protection arrangements will be used.
Where we are acting as a data processor and propose to use another processor to process the client's personal data, we will comply with applicable requirements regarding client authorisation and contractual protection.
14. Third-Party Software and Services
Our work may involve third-party platforms such as accounting software, email systems, cloud services, Wix or other business software.
RJ Consultancy Services does not control the availability, security, pricing, functionality or policies of independent third-party providers.
We are not responsible for outages, errors, changes or failures caused solely by third-party services outside our reasonable control.
15. Intellectual Property
Unless otherwise agreed, each party retains ownership of intellectual property it owned before the engagement.
Once all applicable invoices have been paid, the client may use documents, spreadsheets, administrative materials or other deliverables specifically created for them for their intended business purpose.
RJ Consultancy Services retains ownership of its pre-existing templates, processes, methodologies, know-how and reusable materials.
Separate intellectual-property arrangements may apply to specialist creative work such as logos, branding or other commissioned design work and will be agreed where appropriate.
16. Advice and Business Decisions
Any consultancy recommendations are based on the information available to us at the time and our professional experience.
The client remains responsible for final business, commercial, financial and operational decisions.
We cannot guarantee that a particular recommendation will result in increased revenue, profit, efficiency or any other specific business outcome.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to those exceptions and to applicable law, RJ Consultancy Services will not be responsible for indirect or consequential losses, loss of anticipated profits, loss of opportunity or losses caused by circumstances outside our reasonable control.
Where legally permitted, our total liability arising from a particular engagement will be limited to the total fees paid or payable to J&R Jones Ltd for the services giving rise to the claim during the 12 months immediately preceding the event giving rise to the claim.
This limitation does not affect any rights or remedies that cannot lawfully be restricted.
18. Ending an Engagement
Either party may end an ongoing engagement by giving reasonable written notice unless a different notice period has been agreed.
We may suspend or terminate services immediately where:
- Invoices remain materially overdue
- The client behaves abusively or unlawfully
- Continuing the work would breach a legal or professional obligation
- Required information or access is repeatedly withheld
- The relationship has otherwise become unworkable
The client remains responsible for payment for work properly completed up to the termination date.
19. Events Outside Our Control
Neither party will be responsible for a failure or delay caused by events genuinely outside their reasonable control.
Where such circumstances occur, we will endeavour to communicate with the client and resume affected services as soon as reasonably practicable.
20. Complaints
If you are unhappy with any aspect of our service, please contact us first so we have an opportunity to resolve the matter.
Email: info@rjconsultservices.com
We aim to deal with concerns fairly, professionally and promptly.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applying to a particular purchase or engagement will normally be the version in force when the relevant service was purchased or agreed, unless a subsequent change is agreed between the parties or is required by law.
22. Governing Law
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
Where the client is acting in the course of business, the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed.
Where the client is a consumer, nothing in this clause removes any mandatory jurisdictional rights available under applicable consumer law.
23. Contact Details
RJ Consultancy Services
A trading name of J&R Jones Ltd
Company number: 17126106
Registered office:
6 Lindlar Close
Shaftesbury
Dorset
SP7 8PS
Email: info@rjconsultservices.com